Warranty - Feldon Shelter
CAMPING IN NEW ZEALAND CAN BE PRETTY ROUGH, BUT THAT'S A GOOD THING WHEN IT COMES TO DESIGNING TENTS THAT CAN HANDLE IT ALL & GO ANYWHERE. RAIN, WE GET LOADS OF THAT. SNOW? YEP. WIND, SUN, HAIL, WE LITERALLY GET IT ALL YEAR ROUND. FELDON SHELTER HAVE SPENT THE PAST 6 YEARS DESIGNING & PROVING THEIR CROW'S NEST ROOF TOP TENTS CAN WITHSTAND THE WORST CONDITIONS POSSIBLE & CREATE EFFORTLESS ADVENTURES THROUGH QUALITY MATERIALS AND GOOD OL' INNOVATIVE KIWI DESIGN.
In the event that you have an issue, please click the "WARRANTY FORM" tab on the left side of this page.
IT TAKES QUALITY TO BECOME NZ'S MOST POPULAR ROOFTOP TENTS!
Using quality materials sourced both locally & abroad, we’ve learnt what works & what doesn’t in NZ’s toughest conditions. Our material’s are purpose built & have made the cut because they last. With our hands & eyes on every Crow’s Nest each single step of the way, from designing & testing, to rigorous quality control during production & with final assembly at our workshop in Kumeu, Auckland.
It’s this process that allows us to create a product we are extremely proud of, with a two year “NZ Proof” warranty covering watertightness, materials & workmanship we confidently stand by.
FELDON SHELTER'S TWO YEAR "NZ PROOF" WARRANTY
From the tip of the North to the very depths of the South, adventure after adventure we stand behind all of our products. We believe in our products and stand by the quality of workmanship and materials in each one. For 24 months from date of purchase our products are fully warrantied with proof of purchase to the original owner against defects in material and workmanship.
Subject to the limitations and exclusions described in this warranty, Feldon Shelter will remedy defects in materials or workmanship by repairing or replacing, at its option, a defective product without charge for parts or labor. In addition, Feldon Shelter may elect, at its option, not to repair or replace a defective product but rather issue to a purchaser a refund equal to the purchase price paid for the product or a credit to be used toward the purchase of a new Feldon Shelter product.
Feldon Shelter products must be installed in accordance with Feldon Shelter's recommended fitment/User Guide instructions. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
This Warranty does not cover normal wear and tear including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, natural breakdown of colours and materials over extended time and use, damages caused by accident, improper use, commercial use.
No warranty is given for defects resulting from conditions beyond Feldon Shelter's control including, but not limited to, modifications or repairs not performed or authorised by Feldon Shelter, misuse, overloading, improper handling, improper storage, or failure to assemble, install, use or care for the product in accordance with Feldon Shelter’s written instructions or guidelines included with the product or made available to the purchaser originally.
If you believe your product has a defect in craftsmanship, please fill out the warranty request form to the right of this page.
DISCLAIMER OF LIABILITY
REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT OR THE ISSUANCE OF A REFUND OR CREDIT (AS DETERMINED BY FELDON SHELTER) IS A PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. DAMAGE TO A PURCHASER’S VEHICLE, CARGO AND/OR TO ANY OTHER PERSON OR PROPERTY IS EXCLUDED.
THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
FELDON SHELTER’S SOLE LIABILITY TO ANY PURCHASER IS LIMITED TO THE REMEDY SET FORTH ABOVE. IN NO EVENT WILL FELDON SHELTER BE LIABLE FOR ANY LOST PROFITS, LOST SALES, OR FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE.
In some countries, product liability legislation may give you other rights beyond the scope of this warranty. Where this applies, such rights shall replace the rights and conditions stated in this warranty.
All FELDON SHELTER products being returned for warranty, must include a copy of the invoice for the original sale. Warranty approvals will not be granted if an original invoice or copy of an invoice is not provided.
